How to shop online? - Once you're done shopping, checking out is easy and secure. You may always view the items you have added to your Shopping Cart by clicking the "Shopping Cart" button on the top right of any page. You may also checkout by clicking on the "checkout" hyperlink located on any item detail page. Once you are viewing the contents of your shopping bag, you may adjust quantities in your bag by changing the number to the right of items, and then by clicking "update cart" after all quantity adjustments have been made.
How do I checkout? - Once you are ready to checkout with the items in your shopping bag, click on the checkout button in your shopping cart. *Based on the contracts and relationships we have with our vendors, the merchandise sold on our site is intended for personal use only, and not for resale. We reserve the right to cancel orders that appear to be for resale purposes*
Item availability - The item availability is listed in the product details page. All colors and sizes available will be shown and available to add to the shopping bag. Colors and sizes that are unavailable will not be available to select. Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail if the 14 BUSINESS days has passed which is our shipping time frame.
How Do I know my size? - We try to include as much accurate sizing information for each product as possible. You can simply look under the description of your item or as most items have a size reference/chart. If not, there is a picture of that particular size chart in photos. If you feel as though you are between sizes please select the higher size. If you need additional assistance selecting the proper size, please contact customer service by email, phone or chat. We also offer customer support via our social media outlets.
Which payment methods do you accept? - We accept all major credit/debit cards. We recommend checking out with pay-pal and you will NOT need an account to purchase. Please select the link below that states pay with a debit or credit card once you are redirected to pay-pal after selecting check out.
How can I track my order? - USPS.com - Once your order has been shipped you'll receive an email confirmation containing your tracking number.
When will my order be shipped? - Please allow 2-7 BUSINESS days (does not include holiday or weekends) for your order to be SHIPPED out of our warehouse. Once your order has been shipped out, you will receive an email notification with your tracking number. You may track your package on USPS.COM.
What is your shipping time frame? - Our standard shipping time is 2-7 BUSINESS days (does not include holiday or weekends), once your order is shipped you will receive an email notification with tracking information. You may track your package on USPS.COM
7-15 Business days for delivery. Delivery can be anytime sooner. This is just an estimated standard time.
Please Note: International shipments may be subject to import taxes, duties, and customs fees, which are levied once your package reaches the country of destination, and are the sole responsibility of the customer. House Of Shapewear cannot predict what your particular duties, taxes, cutoffs fees may be. House Of Shapewear is not responsible for payment of customs, taxes, and duties. For more information regarding your country’s customs policies, please contact your local customs office. Orders that are refused will be charged the original shipping plus return shipping to us.
Do you offer express or overnight shipping? - We do offer express delivery service between 2-3 business days. (Please allow 5 incase of any delays)
Return & Exchange Policy: Due to USA health regulations we cannot accept returns/exchanges on undergarments. We at HOS follow this policy to ensure that everyone receives NEW and UNUSED undergarments. Please see Exchange Policy page in footer.
How Do I contact House Of Shapewear? - Visit our Contact Us for information. Thank you.
What happens if I put the incorrect address on my order? - If you already received a tracking number you will need to contact the USPS and have them route it back to you if they are able to they will. In the case they are unable too you will need to wait until your order is received back into our warehouse and you will be issued a refund for the subtotal not including the shipping. It is very important that you double check your address before checking out. Thank you.
What happens if my product is damaged? You have 48 hours to notify of us any damages. We cannot hold responsibility for any damages after this time period. Please make sure to try on your garment within 24 hours or receipt. You will need to email us a photo to firstname.lastname@example.org within 48 hours of receipt.
We thank you so much for choosing House Of Shapewear. We are committed to providing outstanding accessible customer service and fast delivery of our products and services.