House Of Shapewear
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House Of Shapewear Refund/Exchange Policy

  • If you ordered by height, weight and/or waist measurements, you should have the correct size. Waist shapers have about 5 inches space between it (the opening) before closing. It's not suppose to touch. Then you have to pull it together and I mean really pull. Start with trying to get the first hook. And if you are experiencing a hard time hooking, try starting from the top. You may need to stand in the mirror or lay down. The waist shaper is aggressive so it has to be uncomfortable until you get used to it; which takes a few days. Wear it for an hour or two the first week and then move up. If you still need to exchange, please read instructions below.
  • **IN EFFECT FROM ORDERS PLACED FROM SEPTEMBER 7TH 2015 AND ON**

    ORDERS PLACED BEFORE SEPT. 7 2015 DOES NOT QUALIFY FOR EXCHANGE
    WE APOLOGIZE BUT WE DO NOT OFFER REFUNDS. ONLY EXCHANGES
    *HOW TO START YOUR EXCHANGE*
    YOU HAVE 3 BUSINESS DAYS FROM THE DATE RECEIVED TO RETURN FOR AN EXCHANGE.
    EXAMPLE: YOU RECEIVED THE ITEM TODAY (MONDAY) YOU HAVE UNTIL (THURSDAY) TO SEND THE ITEM.
    ANY LATER DATE WILL NOT QUALIFY FOR EXCHANGE.
    • EXCHANGES ARE ONLY DONE FOR BIGGER OR SMALLER SIZE OF THE SAME ITEM.

    • WE DO NOT EXCHANGE FOR A DIFFERENT ITEM.
    • 1 TIME ITEM EXCHANGE PER CUSTOMER. CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING FEES TO AND FROM.
    • WE DO NOT EXCHANGE BUTTLIFTERS, BODY SHAPERS, MATERIAL CORSETS (JANETTE, HOS CORSET, IRIS, WAIST GRIPPER),  BODY CREAMS.
              NO EXCHANGES NO EXCEPTIONS.
      • UNDERGARMENTS CANNOT BE EXCHANGED!
          • ONLY SHIP USPS ON RETURNED PACKAGES.
            • ALL EXCHANGES MUST HAVE ORIGINAL PACKING  AND MUST NOT BE WORN.  IF THE ITEMS ARE RETURNED IN POOR CONDITION, DAMAGED, STAINED, STRETCHED, HUMID ETC. WE RESERVE THE RIGHT TO REFUSE YOUR EXCHANGE AND YOUR ITEM WILL BE RETURNED TO YOU.
            •  ONCE THE EXCHANGE IS RECEIVED, THERE IS AN ESTIMATED TIME FRAME OF 2-7 BUSINESS DAYS TO PROCESS & BE SHIPPED.
            • IF THE SIZE YOU REQUESTED IS OUT OF STOCK, YOU WILL NEED TO AWAIT FOR SIZE TO BE RESTOCKED.  
            SEND YOUR ITEM INCLUDING THE RECEIPT. PLEASE INCLUDE THE ORIGINAL RECEIPT WITH THE SIZE YOU WISH TO EXCHANGE FOR. ONLY SHIP USPS ON RETURNED PACKAGES. WE ARE NOT RESPONSIBLE FOR LOST RETURNED SHIPMENTS. WE DO NOT ISSUE SHIPPING LABELS FOR EXCHANGES.
            EXCHANGE SHIPPING IS $6.95+ A $12 RESTOCKING FEE.
            ONCE EXCHANGE IS RECEIVED WE WILL INVOICE YOU VIA PAYPAL .
            TO HELP US EXPEDITE YOUR EXCHANGE, PLEASE SEND US AN EMAIL AT ORDERS.HOUSEOFSHAPEWEAR@GMAIL.COM WITH THE FOLLOWING INFORMATION: NAME IN WHICH THE ORDER WAS PLACED, TRACKING NUMBER PROVIDED WHEN THE EXCHANGE WAS SHIPPED TO US (THAT IS PROVIDED BY YOUR LOCAL POST OFFICE) AND ORDER NUMBER. ONLY SHIP USPS ON RETURNED PACKAGES.
            WE DO NOT OFFER REFUNDS.
            What happens if my product is damaged? You have 48 hours to notify of us any damages. We cannot hold responsibility for any damages after this time period. Please make sure to try on your garment within 24 hours or receipt. You will need to email us a photo to orders.houseofshapewear@gmail.com within 48 hours of receipt.